Refund policy

Refund & Replacement Policy

Last updated: May 2026

The short version

Every pair of Paraveso socks is printed-to-order with your photo — we don't make them until you order them, and once they're printed, they're uniquely yours. Because of that:

We don't offer refunds or returns for change of mind, accidental order, or "I don't love them."
We do replace any pair, free of charge, that arrives damaged, defective, in the wrong size, or doesn't match the preview we showed you.

We take print quality and your experience seriously. If something is genuinely wrong, we'll make it right — no return shipment required.

What we will replace, free of charge

If your order falls into any of the following situations, we'll print and ship a replacement pair at no additional cost. You do not need to return the original.

Print defect — colors are noticeably off, the print is smudged, faded, or cracked on arrival, or the artwork is misaligned on the sock.
Wrong size — you received a different size from the one you ordered.
Wrong design — you received a different style or different photo than what you ordered.
Doesn't match preview — the printed sock doesn't visually match the live preview we sent you for approval.
Damaged in transit — the package or product arrived torn, stained, or otherwise damaged in shipping.
Manufacturing defect — holes, loose stitching, fabric flaws, or anything that would obviously fail quality control.
Lost in transit — tracking shows the parcel as lost or undelivered after a reasonable wait. We'll either send a replacement or refund shipping costs at our discretion.

What we cannot replace or refund

These are situations where the order is correct but you've changed your mind, or where the issue stems from the photo you uploaded rather than our printing:

Change of mind — you no longer want the socks, the recipient already has socks, or you found a cheaper option.
Buyer's remorse / wrong recipient — you ordered for the wrong person or chose the wrong design.
Low-quality photo upload — if you uploaded a blurry, low-resolution, or poorly lit photo and the printed result reflects that. We review every order before printing and email you if a photo won't print well — if you proceed after our warning, replacements are at our discretion.
Photo cropping concerns — if you confirmed the live preview at checkout and the printed sock matches that preview, even if you later wish it had been cropped differently.
Color expectations — minor color variation between screens and printed cotton is normal and not a defect. We use industry-standard color calibration.
Wrong size due to customer error — if you ordered a Small when you needed a Medium, that's a size-exchange request rather than a defect. We'll print the right size for you at 50% off as a courtesy (we eat the production cost; you cover the print + shipping).
Late arrival outside our control — carrier delays, weather, customs holds, or incorrect shipping addresses entered at checkout.

How to request a replacement

If your order qualifies for free replacement under our policy, here's what to do:

Email us within 14 days of delivery at hello@paraveso.com.
Include your order number (starts with #) in the subject line or first sentence.
Attach clear photos showing the issue — for print defects, please photograph the affected area in good lighting. For wrong size, a photo of the size tag is helpful.
Wait for our reply — we respond within one business day. Most replacement requests are approved on the same email.
We print and ship a replacement pair, free of charge, with priority placement in our production queue. Replacements typically ship within 2 business days, with US delivery in 3-5 days after that. International replacements take 7-14 days.

You do not need to return the original pair. Keep them, donate them, give them to your dog — they're yours.

Order changes and cancellations

Because we begin production quickly, we can only modify or cancel orders within 4 hours of purchase. After that, your order has likely entered production and cannot be changed.

Within the 4-hour window, email hello@paraveso.com with your order number and what you'd like changed (photo, size, address, etc.). We'll do our best.

Sizing exchanges (courtesy policy)

If you ordered the wrong size — not us, you — we want to help even though it's outside our standard policy. We'll offer:

50% off a new pair in the correct size, same photo, same design.
You cover the discounted print cost and standard shipping.
Email us within 14 days of delivery for this courtesy rate.

Lost packages

If your tracking shows "delivered" but you didn't receive the package:

Check with neighbors, building managers, and your local post office first — most "missing" packages turn up within 48 hours.
If still missing after 5 business days, email us with your order number and tracking number.
We'll file a carrier claim and either reship the order or refund shipping costs depending on the carrier's response.

Group / bulk orders

The same replacement policy applies to group and bulk orders. If multiple pairs from a single order have defects, contact us with photos of each affected pair and we'll replace them in bulk.

Statutory rights

Nothing in this policy affects your rights under applicable consumer protection law (including the US FTC Mail Order Rule, EU Consumer Rights Directive, UK Consumer Rights Act, and Australian Consumer Law where applicable). If you believe your statutory rights have been breached, contact us first — we'd much rather resolve it directly than have you escalate elsewhere.